We have put together a handy online list of answers to the questions that we are most frequently asked by customers. If you cannot find an answer to your question just give us a call.
Have a question, we have the answer
Yes fully fitted including all fixtures, fittings, sealants and trims.
No the price is set to include all the necessary components to fit your door. If there is an issue with the design or property the deposit is fully refundable
Yes the price includes the removal of existing door set and disposal.
On survey our surveyor will bring a contract with him for you to sign to give you a Full 10 Year guarantee
You can order directly on the website by adding your door(s) to the basket and proceeding to the checkout – A £29.99 deposit will be taken from there. If you are struggling with the online ordering please call us to help you.
Yes, our surveyor will be able to make any adjustments with you require prior to manufacturing.
Yes we have a showroom with over 50 doors on show. We are located at : Hainault Home Improvements, 593 – 595 New North Road, Hainault, Essex, IG6 3XS.
Hainault Home Improvements is a family-owned business established in 1989.
Yes all our fitters have MTC cards.
Yes all our fitters work for us directly and are in our vans.
Our doors are manufactured in the UK by one of the UK’s leading manufacturers “Door Stop International”.
No our standard door range is not fire rated. We do offer a separate range of FD30 fire rated composite doors. Call us to get a price on 0208 5599143.
You will get 3 keys as standard – as we use high-security cylinders, unlike standard keys these cannot be cut by a locksmith. You will receive a key card where you can order online securely.
No, all of our doors come as complete door-sets which means the outer frame is always supplied.
No the fitters will remove the frame carefully and replace all architraves with trims to suit your door set.
No and you won’t have to. Our doors have a durable GRP skin that is colour guaranteed for 10 years.
Yes all our online prices are very competitive and include an online discount. You can get a price instantly using our online door designer.
Our doors are all made to measure. Our surveyor will get the brick work opening size on survey to achieve the perfect fit.
We require a £29.99 deposit at the time of order and we will then carry out the home survey. The remaining balance will be collected by our fitters on installation – we accept BACS, cheque, cash or credit card.
Standard installations take 3-4 hours. We allow half a day for an install in the AM or PM (maybe even longer if its an older property).
Our installers are not insured to fit anything electrical, so our guarantee does not cover fitting alarms unfortunately. However, if it is simply a case of relocating an existing alarm/doorbell we can usually do this as a goodwill gesture.
The contemporary range has a “Slam locking system” which engages the locks automatically when the door shuts.
The handle range : has the same security as the slam lock but you simply pull up the handle to engage the locks and then turn the key.
All of these options can be changed or discussed on survey.